Program Terms for Vendors.

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DutyFreeAmazon.com Program Terms for Vendors.

 

These terms supplement your seller agreement and apply to your use of features DutyFreeAmazon.com makes available to enable the listing, sale and fulfillment of customizable products (the “Customization Program”).

Approval

Approval is required to participate in the Customization Program.

Product Quality

All customizable products must be: (i) free of defects and match all associated listing information, and (ii) compliant with all applicable laws, regulations, safety and quality standards.

Customization Data

You, DutyFreeAmazon.com customers, or other third parties may make available images, illustrations, graphics, designs, fonts, text, or other content in connection with the Customization Program (“Customization Data”). If you receive an order for a customizable product that includes a third party’s Customization Data, you may use that Customization Data solely to fulfill that order, and may not retain it after the order has been fulfilled. You agree to verify that any Customization Data complies with the Customization Program Terms and Conditions, including that it does not infringe any third-party intellectual property rights or any DutyFreeAmazon.com policies (including policies for Restricted Products and Offensive Products).

You represent that you have all necessary rights to any Customization Data that you make available to us, and that your Customization Data does not infringe any third-party intellectual property rights or any DutyFreeAmazon.com policies (including policies for Restricted Products and Offensive Products). In addition to the rights and licenses you grant DutyFreeAmazon.com to Your Materials, you also authorize DutyFreeAmazon.com to enable customers to share images of products using Customization Data through websites, mobile applications, and other online points of presence.

DutyFreeAmazon.com is not connected in any way with Amazon.com

Selling Policies

All sellers are expected to adhere to the following policies when listing products on DutyFreeAmazon.com Seller offenses and prohibited content are violations of our Business Solutions Agreement, of which these Selling Policies are a part, and can result in suspension of your DutyFreeAmazon.com account.

For more information, see Restricted Products.

Community Rules

Like any community, DutyFreeAmazon.com Marketplace has rules to help ensure a safe and enjoyable buying and selling experience.

  • Honor your commitment to buy or sell.
  • Maintain current account information.
  • If we have removed your selling privileges, you may not open a new selling account.
  • Do not misrepresent yourself.

 DutyFreeAmazon.com is not connected in any way with Amazon.com

Prohibited seller activities and actions

These Prohibited Seller Activities and Actions are established to maintain a selling program that is safe for buyers and fair for sellers of both products and services. Failure to comply with the terms of this policy can result in cancellation of listings, suspension from use of DutyFreeAmazon.com tools and reports, and/or the removal of selling privileges. In addition, we do not pay sellers until we are confident our customers have received the products they ordered, and if we determine that a seller account has been used to engage in fraud or other illegal activity, remittances and payments may be withheld or forfeited.

Note: This policy is in addition to, and in no way limits, your other obligations pursuant to your seller agreement or otherwise.

General Guidelines

The following guidelines apply to both sellers of products and services. For guidelines specific to products or services, see the information following this section.

Attempts to divert transactions or buyers:

Any attempt to circumvent the established DutyFreeAmazon.com sales process or to divert DutyFreeAmazon.com users to another website or sales process is prohibited. Specifically, any advertisements, marketing messages (special offers) or “calls to action” that lead, prompt, or encourage DutyFreeAmazon.com users to leave the DutyFreeAmazon.com website are prohibited. This may include the use of email or the inclusion of hyperlinks, URLs or web addresses within any seller-generated confirmation email messages or any product/listing description fields.

DutyFreeAmazon.com is not connected in any way with Amazon.com

Unauthorized and improper business names:

The Business Name (identifying a seller’s business entity on DutyFreeAmazon.com) must be a name that: accurately identifies the seller; is not misleading; and the seller has the right to use (that is, the name cannot include the trademark of, or otherwise infringe on, any trademark or other intellectual property right of any person). Furthermore, a seller cannot use a business name that contains an email suffix such as .com, .net, .biz, and so on.

Inappropriate email and phone communications:

Unsolicited email and phone communications with DutyFreeAmazon.com users, email and phone communications other than as necessary for order fulfillment and related customer service, and emails and phone calls related to marketing communications of any kind (including within otherwise permitted communications) are prohibited.

Direct email addresses:

Buyers and sellers may communicate with one another via the Buyer-Seller Messaging Service, which assigns unique DutyFreeAmazon.com-generated email addresses to both parties.

Multiple seller accounts:

Operating and maintaining multiple DFA Seller Central accounts is prohibited.

DutyFreeAmazon.com is not connected in any way with Amazon.com

Misuse of the DutyFreeAmazon.com selling service:

If you upload excessive amounts of data repeatedly, or otherwise use the service in an excessive or unreasonable way, DutyFreeAmazon.com may in its sole discretion restrict or block your access to product feeds or any other functions that are being misused until you stop its misuse.

Misuse of ratings, feedback, or reviews:

Any attempt to manipulate ratings, feedback, or reviews is prohibited.

  • Ratings and feedback:The rating and feedback features allow buyers to evaluate the overall performance of a seller, helping sellers to develop a reputation within the DutyFreeAmazon.com Marketplace. You may not post abusive or inappropriate feedback or include personal information about a transaction partner. This also includes posting ratings or feedback to your own account. You may request feedback from a buyer, however you may not pay or offer any incentive to a buyer for either providing or removing feedback.
  • Reviews:Reviews are important to the DutyFreeAmazon.com DFA Marketplace, providing a forum for feedback about product and service details and reviewers’ experiences with products and services—positive or negative. You may not write reviews for products or services that you have a financial interest in, including reviews for products or services that you or your competitors sell. Additionally, you may not provide compensation (including free or discounted products) for a review. Review solicitations that ask for only positive reviews or that offer compensation are prohibited. You may not ask buyers to modify or remove reviews.

Misuse of sales rank:

The best seller rank feature allows buyers to evaluate the popularity of a product. Any attempt to manipulate sales rank is prohibited. You may not solicit or knowingly accept fake or fraudulent orders, including placing orders for your own products. You may not provide compensation to buyers for purchasing your products or provide claim codes to buyers for the purpose of inflating sales rank. In addition, you may not make claims regarding a product’s best seller rank in the product detail page information, including the title and description.

Misuse of the DutyFreeAmazon.com A-to-Z Guarantee:

Any misuse of the DutyFreeAmazon.com A-to-Z Guarantee claims process is prohibited. Sellers who have an excessive number or dollar amount of A-to-Z Guarantee claims are subject to termination. In cases where a buyer is dissatisfied with a product or service, buyers can contact the seller to make arrangements for a refund, return, or exchange, as appropriate. DutyFreeAmazon.com reserves the right to seek reimbursement from the seller if we reimburse a buyer under the terms of the DutyFreeAmazon.com A-to-Z Guarantee.

Misuse of Search and Browse:

When customers use DutyFreeAmazon.com’s search engine and browse structure, they expect to find relevant and accurate results. To protect the customer experience, all product-related information, including keywords and search terms, must comply with the guidelines provided under Optimize Listings for Search and Browse. Any attempt to manipulate the search and browse experience is prohibited.

Additional guidelines for sellers

The following guidelines apply to sellers of products:

Shipping Books, Music, Videos and DVD Products :

Books, Music, Video, and DVD products offered through DutyFreeAmazon.com must be shipped within two business days of the date the order confirmation is made available to you.

Post-transaction price manipulation and excessive shipping fees:

Any attempt to increase the sale price of an item after a transaction has been completed is prohibited. Additionally, sellers cannot set excessive order fulfillment and shipping costs.

Matching product offerings inaccurately:

When listing items for sale using an existing product detail page, the product being offered must be listed on a product detail page that accurately describes the product in all respects, including (but not limited to) the following attributes: manufacturer, edition, binding, version, format, or player compatibility. Sellers may not match their item to a detail page with a different ISBN, UPC, EAN, or other external identifier.

Exception: Club editions of audio CDs and rental editions of DVD and Blu-ray discs should be listed against the detail page for the standard edition of the CD, DVD, or Blu-ray, even if the UPCs of the two editions are different, if the following criteria are met:

  • The club or rental edition is listed in Used condition
  • The content on both editions is identical
  • A page with the UPC for the club or rental edition does not already exist in our catalog. Use the listing comments to indicate that the item is a club edition. Format of the products (CD, DVD, Blu-ray) must be identical.
  • Use the listing comments to indicate that the item is a club or rental edition.

Duplicate product detail pages:

Creating a product detail page for a product already in the DutyFreeAmazon.com catalog is prohibited.

Separate listings:

Sellers may not create separate listings for identical copies of the same item. Individually listing the same item several times is confusing for buyers and frustrating for other sellers. Sellers must use the quantity field to offer multiple copies of the same item, and only list separately if offering the same item in different conditions.

Pre-sells of BMVD Products: You should not list or match against Books, Music, Video, or DVD products that DutyFreeAmazon.com designates as pre-orderable. BMVD Products offered through DutyFreeAmazon.com must be shipped within 2 business days of the date the order confirmation is made available to you.

Additional guidelines for service providers

The following guidelines apply to service providers:

Upselling:

The service provider must perform the service as outlined in the scope of work on the service detail page on the date the service was purchased. The service provider may not solicit additional product, parts or service orders before, during or after the service call.

If the buyer requests services, parts, or products outside of the defined scope of work, then the service provider may fulfill that request and charge the buyer directly.

DutyFreeAmazon.com is not connected in any way with Amazon.com

Unapproved technicians:

For in-home services, if you send a non-approved technician to fulfill a service order, your selling privileges may be removed

Customers first learn about your offers on a product detail page. The following policies have been established to ensure that each product detail page represents a unique item in order to deliver a single page per product and optimize the buying experience.

When you create a product detail page, you agree to the following rules and restrictions:

  • Using the Add a Product or bulk upload tools for any purpose other than listing products on DutyFreeAmazon.com is prohibited.
  • The use of false product identification information, including UPC codes, in product detail pages is prohibited.
  • The creation of product detail pages is limited to products that do not already exist within DutyFreeAmazon.com’s catalog. Creating a product detail page for a product already in the DutyFreeAmazon.com catalog is prohibited. This includes products listed on other DutyFreeAmazon.com websites, including but not limited to DutyFreeAmazon.ca, DutyFreeAmazon.co.uk, DutyFreeAmazon.de, DutyFreeAmazon.fr, DutyFreeAmazon.com.es, DutyFreeAmazon.com.cn. DutyFreeAmazon.in, and DutyFreeAmazon.com.mx
  • Using product detail pages to cross-merchandise or cross-promote a product is prohibited.
  • For Books, Music, Videos, and DVDs (BMVD) a single detail page may not be used to advertise more than one product. BMVD-only product bundles must be defined by the publisher or manufacturer and have a single ISBN, UPC, or EAN that is different from the product identifier for any unique item in the bundle.
  • Detail pages may not feature or contain Restricted Products.
  • All products listed on DutyFreeAmazon.com must meet North America product safety standards. Learn more about Choking Hazard Warning Requirements.
  • The inclusion of any of the following information in detail page titles, descriptions, bullet points, or images is prohibited:
    • Pornographic, obscene, or offensive content.
    • Phone numbers, physical mail addresses, email addresses, or website URLs.
    • Availability, price, condition, alternative ordering information (such as links to other websites for placing orders), or alternative shipping offers (such as free shipping).
    • Spoilers regarding Books, Music, Video, or DVD (BMVD) listings (information that reveals plot elements crucial to the suspense, mystery, or surprise ending of a story).
    • Reviews, quotes, or testimonials.
    • Solicitations for positive customer reviews.
    • Advertisements, promotional material, or watermarks on images, photos, or videos.
    • Time-sensitive information (i.e., dates of promotional tours, seminars, lectures, etc.).
  • If the category you are listing in gives you the option of supplying a List Price (or MSRP), you must represent the price at which substantial sales of the product in question are made by retailers, and you are responsible for ensuring that the List Prices you provide to us remain current. If you don’t have a List Price that meets these criteria, please leave the field blank.
  • When creating a listing or when matching a listing to an existing listing, sellers must follow DutyFreeAmazon.com listing standards for any product sold on DutyFreeAmazon.com
    • All products should be appropriately and accurately categorized.
    • Product titles, product descriptions, and bullets must be clearly written and should assist the customer in understanding the product.

Comply with the style guide that applies to the product you’re listing. The general styles that apply to all categories can be found at DutyFreeAmazon.com Services Quick Start Style Guide. Some categories have additional guidelines; the full set of category-specific style guidelines can be found at Inventory File Templates.

  • Product title length must not exceed a maximum of 200 characters (including spaces) in all categories. Some of the categories may have a different maximum title length than 200 characters. To know the accurate maximum title length for your respective category, please refer to your category-specific style guide.
  • All product images must meet com image standardsas well as any applicable category-specific image guidelines.
  • When creating a product detail page, provide only information that pertains to the features of the product in general, not the condition of your particular item. Product detail pages may be used by any other seller to list the same product. When listing an item for sale, sellers must use the offer listing pipeline. Within the offer listing pipeline, sellers are provided an opportunity to note their item’s condition, quantity, price, and other seller-specific details that are relevant to a specific listing.
  • Do not include HTML, DHTML, Java, scripts, or other types of executables in your detail pages.

Sellers can create bundles composed of different products to create a new bundled product. Well-designed product bundles provide convenience and value to buyers. Adhering to the policies on this page will help DutyFreeAmazon.com customers locate product bundles more easily and prevent duplicate or near-duplicate listings.

DutyFreeAmazon.com is not connected in any way with Amazon.com

General Bundle Policy

  • You may not list bundled products where the primary product in the bundle is from the Video Games category or is a Books, Music, Video, or DVD (BMVD) product.
  • You may include BMVD and Video Games items as secondary products in a bundle if they are related and complementary to the primary product in the bundle. For example, you can list a bundle composed of a yoga mat (the primary product), a yoga DVD, and a yoga book.
  • The referral fee for the primary product’s category (the same category used to list the product) applies to the entire bundle.
  • All products in bundles must comply with DutyFreeAmazon.com’s product listing policies.
  • Bundle images, features, and descriptions must also adhere to DutyFreeAmazon.com listing policies.
  • Failure to adhere to the Bundle Policy, including the following Detailed Bundle Guidelines, may result in the removal without notice of any bundled product listing, account suspension, or both. DutyFreeAmazon.com reserves the right to modify or revoke this policy at any time.
  • DutyFreeAmazon.com is not connected in any way with Amazon.com

Detailed Bundle Guidelines

Bundle Listing and Categorization:

  • Bundles must consist of items that are highly complementary (this means items in the bundle enable or enhance the use of other items in the bundle or provide convenience to the buyer by purchasing them together) .
  • Bundles consist of multiple single items that can each be identified by a unique ASIN/UPC and are sold together as a single offering. A pre-packaged kit or pack with multiple items that is identified by a single ASIN/UPC is not considered a bundle.
  • A bundle may be listed in a single category only, even if the products comprising the bundle are from multiple categories. If a bundle includes products from multiple categories, it may be listed only in the category of the highest priced item in the bundle. The only exception to this guideline is if the highest priced item is BMVD or Video Games (because bundles may not be listed in these categories). In these cases, the bundle should be listed in the category with the second highest prices item that is not BMVD or Video Games.
  • The bundle must have its own standard product identifier or manufacturer part number. The identifier of any individual product in the bundle may not serve as the identifier for the bundle. Using a UPC from any single product in the bundle to identify the entire bundle may lead to immediate removal of the listing. You are responsible for obtaining a UPC for each bundle you create.
  • Do not include generic products in a bundle, as it may mislead customers into thinking the generic product belongs to the same brand as one of the branded products in the bundle. Generic products are identified as items with no brand whatsoever on the product or packaging (not just widely unrecognized brands).
  • If an item is a multi-pack, such as six pairs of socks, list it as a single product and not as a bundle. See UPCs and Item Package Quantity for Multi-Packs.
  • If an item is a variation of a parent product, list it as a variation within the parent product’s family and not as a bundle. See Creating Parent/Child Variation Relationships.
  • If you match your bundle to an existing bundle listing, the products in your bundle must be exactly the same as the products in the existing bundle in every respect. If your bundle is different in any way, you must create a new bundle listing. You may not change the existing listing to align to the specifications of your new bundle.
  • Once you create a bundle, you may not modify the components of that bundle. If you want to add or remove products from the bundle, you must create a new bundle listing with a unique UPC or match to an existing bundle listing that is identical to your revised bundle.

Bundle Warranties and Returns:

  • If you list a product bundle, you must accept the entire bundle as a return and refund it as a single unit.
  • A bundle cannot contain any separate warranty products or extended service plans.
  • DutyFreeAmazon.com is not connected in any way with Amazon.com

Bundle Titles:

  • Bundle title length should align to title length rules in DutyFreeAmazon.com’s listing policy. This policy allows listings with a title length of maximum 200 characters (including spaces) in all U.S. categories.
  • Include the word “Bundle” and the number of items in the bundle in the product title. For example:

Bundle – 3 items: Tote Bag, Knit Scarf and Gloves – Blue

  • If the bundle includes only a few items, list them in the title. For example:

FORMAT

[Main Product title] + “Bundle with” + [Bundle Component Product title(s)]

EXAMPLES

Canon EasyShare Digital Camera Bundle with Rechargeable Batteries & Carrying Case – Black

  • If the bundle includes many items, list the primary and secondary items in the title, along with the total number of items in the bundle. In these cases, the entire bundle component information must be listed in the bullet points within the bundle details.

FORMAT

[Main Product title] + “Bundle with” + [Bundle Component Summary] + “(# Items)”

EXAMPLE

Gibson PAC112J Sunburst Guitar Bundle with Bag, Stand and Accessories (11 Items)

Bundle Product Details and Images:

  • Feature Bullet 1 in the detail page for your bundle must state that the product is a bundle of “X” number of items and must identify the products in the bundle.
  • The description in the detail page for your bundle must state that the product is a bundle and must also identify the products in the bundle (with appropriate designators, such as model number, color, and size).
  • The main image for the bundle must include the specific products in the bundle (and must not include any items that are excluded from the bundle). Images of representative or similar products are not permitted.

DutyFreeAmazon.com is not connected in any way with Amazon.com

Selling Textbooks

When selling textbooks, it is important to understand the treatment of different editions, including previous editions, teacher editions, and international editions.

When listing your textbook on our site, the ISBN of your book must match exactly the ISBN on the book’s DutyFreeAmazon.com.com detail page. International editions of textbooks must be listed against separate ASINs from the domestic product. (See Selling International Media Products.)

If the ISBN is not the same as the one on the detail page, you will be listing the wrong edition or cover-type of your book, even if the title and author matches. The ISBN, author, title, binding, publisher and date of publication must match the information on the product page or you may not list the textbook on that ISBN/ASIN.

Prohibited Textbook Items

Please take a moment to familiarize yourself with these descriptions of prohibited textbook items:

  • Edition Matched to the Incorrect ISBN:  Listing inaccurate or incorrect book information or descriptions (including ISBNs) resulting in misrepresentation of the textbook.  Examples include:
    • Wrong Edition:  The book titles may match but not necessarily be the same edition.  If the ISBN on the textbook does not match the ISBN on the detail page, you may not list the textbook against that detail page.
    • Incorrect Cover-Type:  It is inappropriate to sell a softcover book against a hardcover textbook detail page or vice versa.
    • Copied/Unauthorized Material:   You may not sell .pdf, scanned, photo-copied or otherwise unauthorized content as textbooks.
  • Promotional Instructor’s Editions:  Promotional copies of all media including books, music, and videos are prohibited.  Typically promotional textbooks contain content that is identical to the Student Edition. The only difference will be markings or stamps displayed on the front or back cover, such as “Complimentary Copy,” “Free Copy,” “Instructor’s Edition,” or “Not for Sale.”  Do not list these items on DutyFreeAmazon.com
  • Teacher’s Editions and Annotated Instructor’s Editions: Teacher’s Editions are textbooks targeted to the teaching community.  Annotated Instructor’s Editions usually contain answers and/or instructor’s notes added to the student edition of the book.  In most cases, Teacher’s Editions and Annotated Instructor’s Editions are NOT intended for public sale and may not be listed for sale on DutyFreeAmazon.com  In a small number of cases, publishers intend certain titles to be available for public sale for self-teaching or homeschooling purposes.  In general, if DutyFreeAmazon.com is selling a Teacher’s Edition, it should be permissible for you to also sell that same Teacher’s Edition. Otherwise, do not list these items on DutyFreeAmazon.com
  • Solutions Manuals:  Most Solutions Manuals are sold as supplements to a textbook and typically provide answers and descriptions to problems related to the textbook.  Solutions Manuals that are intended for students may be sold on DutyFreeAmazon.com  Solutions Manuals that are NOT intended for students or for public sale may not be listed for sale on DutyFreeAmazon.com
  • DutyFreeAmazon.com is not connected in any way with Amazon.com

Selling International Media Products

Sellers are allowed to sell international versions of certain media products in “New” condition on DutyFreeAmazon.com in the following categories:

  • Books
  • Music
  • Video, DVD & Blu-ray Discs
  • Video Games

International versions of software products are not allowed on DutyFreeAmazon.com.

When listing international versions of media products, sellers must use separate ASINs from the domestic products. Listings of international versions of media products against the domestic ASIN will be deleted, and your selling privileges may be removed for repeated violations.

Frequently Asked Questions

Previously I wasn’t allowed to list “New” condition international media products. Can I list them in “New” condition now? 
Yes.

The international version of the product I want to list is identical to the domestic version in all respects. Can I list it against the domestic ASIN?
No. We require international versions to be listed against separate ASINs from the domestic product in all cases.

Why can’t I list an international version of a product against the domestic ASIN?
International versions of products may be different from the domestic product. Therefore, we require international versions to be listed against separate ASINs from the domestic product. Having separate ASINs helps to maintain a clear experience for customers so that they are able to purchase the product they intend.

What do I do if the CD/DVD/other digital content that comes with an international version of product doesn’t work in the US? Can I still sell this product?
Yes. However, this must be disclosed clearly in the condition notes. Please ensure that when you create the listing you are including the appropriate disclosure that the digital content will be inaccessible.

Is it legal to sell an international version of a product?
The offering or sale of an international edition of a book, CD, DVD/Blu-ray disc, or video game in the US may not infringe a rights owner’s copyright. However, it is the seller’s obligation to determine whether its products can be legally sold.

A rights holder contacted me claiming that I’m infringing their copyright by selling international versions of their product. What should I do?
We cannot advise you on your rights to sell specific products. However, as a result of recent case law, DutyFreeAmazon.com is currently permitting sellers to sell international versions of certain media products on DutyFreeAmazon.com

DutyFreeAmazon.com is not connected in any way with Amazon.com

Can I list international versions of non-media products?
Please refer to the Fees and Pricing help page for more information about available product categories that may be listed on DutyFreeAmazon.com

Can I list international products on marketplaces outside of the US? 
For more information about available product categories that may be listed in each marketplace, please visit the DutyFreeAmazon.com Services website and use the country drop-down in the upper right of the main page.

 

Selling Ink or Toner Cartridges

This page outlines requirements for listing ink or toner cartridges, and explains how to categorize them into appropriate sub categories on DutyFreeAmazon.com Please see Ink or Toner Listing Guidelines for additional information on how to appropriately list these products on DutyFreeAmazon.com

DutyFreeAmazon.com is not connected in any way with Amazon.com

Category Requirements

DutyFreeAmazon.com limits the types of ink or toner cartridges that sellers can list to ensure that customers are able to buy with confidence from sellers on DutyFreeAmazon.com Please note the following requirements:

  • com prohibits sellers from listing ink or toner cartridges in “Refurbished” or “Used” condition. All listings, including remanufactured, refilled and compatible ink or toner, must be in “New” condition.
  • Remanufactured, refilled and compatible ink or toner products must be listed as separate ASINs. You cannot use the same ASINs as the original/OEM ink or toner products. See Ink or Toner Listing Guidelines for additional details.
  • All ink or toner cartridges must be packaged in unopened retail packaging, and product images must accurately depict the retail packaging the customer will receive. Sellers are prohibited from listing ink or toner cartridges in open box condition or in inner factory foil packaging.
  • All ink or toner products must be fully functional and free from defects that could render them unusable or harmful to printers (e.g. damaged, dried or leaking cartridges).
  • Sellers may offer custom bundles of ink or toner cartridges (that are not manufacturer-created multipacks), provided each individual cartridge in the bundle is in its original retail packaging. A custom bundle must be listed as its own ASIN, with image, bullet points and product description clearly indicating that it comprises individual packs bundled together. Please refer to the Product Bundling Policyfor additional listing requirements.
  • All major brands require UPCs. See Product UPCs and GTINsfor further details, which includes requirements for products sold as bundles and requirements for products sold as packs.
  • Best Before, Use Before, Use By, and Warranty Ends are all considered expiration dates. Expiration dates are the dates suggested by the manufacturer, and are printed on the product packaging, the product, or both. The expiration date printed by the manufacturer should be clearly visible when the product is shipped. Ink or toner, if they have an expiration date suggested by the manufacturer, should only be shipped to customers when the ink or toner is at least 180 days prior to the date of expiration. FBA sellers should ship their products to FBA reasonably prior to 180 days before the date of expiration.

Categorizing ink or toner cartridges

Categorize ink or toner cartridges according to the definitions below.

  1. Same-Brand Ink or Toner Cartridge in Retail Packaging
    • A same-brand ink or toner cartridge is manufactured under the same brand name as printer in which the cartridge is used (such as, Hewlett-Packard, Canon, Epson, Lexmark, Brother, etc.).
  2. Compatible Ink or Toner Cartridge
    • An ink or toner cartridge designed to work with a particular printer, but was not manufactured under the same brand name as the printer in which the cartridge is intended to be used. These cartridges are produced using mostly new or all new parts and components.
  3. Remanufactured Ink or Toner Cartridge
    • A cartridge that has been used, remanufactured, and refilled with ink or toner. To varying degrees, the cartridge may have been taken apart, cleaned, and had parts replaced.
  4. Refilled Ink or Toner Cartridge
    • A cartridge that has been used and refilled with ink or toner. All of the cartridge’s current components were manufactured by the same company that manufactured the printer in which the cartridge is intended to be used. The refilling process did not involve any disassembly, cleaning, or replacement of parts.

 

DutyFreeAmazon.com is not connected in any way with Amazon.com

Report a Community Rules Violation

If you receive an item from a third-party Marketplace seller that may be in violation of our Community Rules, report it to us via our Contact Us form. Click “Other issues” and then “Report a violation.”

If you think a seller is offering an item different than advertised, please contact our Seller Performance Team. Any reports of a possible violation of the DutyFreeAmazon.com Community Rules and/or Participation Agreement are handled by our Seller Performance team. You will need to file a report with the Seller Performance team and provide an Order ID Number of a test buy that confirms your claim that these sellers are not offering the item(s) advertised. Please do not use the terms “trademark” or “copyright” in reports regarding products that are different from the detail page as this may cause a delay in the resolution of your report.

To facilitate an investigation, be sure you include the following information in your complaint, as applicable:

  • The ASIN/ISBN of the item’s detail page and the product title
  • The store or business name of the seller you are reporting
  • Your order ID
  • A concise explanation of the violation

If you have questions about our policies, please search on “Selling Policies” in our seller Help pages.

All reports are thoroughly investigated by our investigations team. For privacy reasons, the results of our investigations cannot be disclosed, but be assured we will take any disciplinary actions we find appropriate.

DutyFreeAmazon.com is not connected in any way with Amazon.com

Drop Shipping Policy

Drop shipping, or allowing a third party to fulfill orders to customers on your behalf, is generally acceptable. If you intend to fulfill orders using a drop shipper, you must always:

  • Be the seller of record of your products;
  • Identify yourself as the seller of your products on all packing slips and other information included or provided in connection with them;
  • Be responsible for accepting and processing customer returns of your products; and
  • Comply with all other terms of your seller agreement and applicable DutyFreeAmazon.com policies.

Examples of drop shipping that is not permitted:

  • Purchasing products from another online retailer and having that retailer ship directly to customers; or
  • Shipping orders with packing slips, invoices, or other information indicating a seller name or contact information other than your own.

Failure to comply with these requirements may result in the suspension or removal of your selling privileges.

DutyFreeAmazon.com is not connected in any way with Amazon.com

ASIN Creation Policy

To sell a product that is available in the DutyFreeAmazon.com catalog, you need to match it to the existing ASIN. However, if your product is not in the DutyFreeAmazon.com catalog, you will have to create a new ASIN.

To protect the onsite shopping experience for our customers, we limit the number of ASINs you can create in a given week until you establish a sales history with DutyFreeAmazon.com. As you increase your sales, your capacity will increase. We encourage you to prioritize the products you are listing to increase your sales quickly.

Additionally, if you are an established seller and have created a high number of new ASINs, we reserve the right to temporarily remove your ability to create new ASINs. If your ability to create new ASINs has been removed, you can continue to match your products against existing ASINs. We will reevaluate your status on a monthly basis.

Matching your products to existing products in the DutyFreeAmazon.com catalog helps drive a high-quality customer experience. Matching to an existing product instead of creating a duplicate listing allows you to more fully benefit from buyer interest and traffic for that product.

Creating a duplicate ASIN (that is, creating a new ASIN for a product that already exists in the catalog) is prohibited and can result in your ASIN creation or selling privileges being temporarily suspended or permanently removed.

The following prohibited practices are a misuse of variations (also known as parent-child relationships). They create a negative customer experience and can result in your ASIN creation or selling privileges being temporarily or permanently removed:

  • Adding children that are not true variations of the parent product.
  • Changing the parent product’s detail page so it does not match the children.
  • Adding multi-pack children by bundling two or more of the same manufacturer products, such as bundling two three-packs to create a package quantity of six. Multi-pack children must be packaged by the manufacturer. If a customer wants to buy two or more of the same product, they can select that quantity for purchase.

How are duplicates created?

Duplicates are most commonly created when one or more of the following happens:

  • You incorrectly use the UPC, EAN, ISBN, ASIN, or JAN code from another product to identify your product.
  • You are a Brand Registry seller using an alternative key attribute to list your products. If you use multiple key attribute values to list the same product, a new ASIN will be created for each key attribute value.
  • You have received a UPC exemption for a product that has a UPC. Listing it with no identifier will create a duplicate.

DutyFreeAmazon.com is not connected in any way with Amazon.com

Spirits Sold To International Travelers

DutyFreeAmazon.com is currently permitting vendors to sell spirits on DutyFreeAmazon.com  according to international laws in force in the country the product will be shipped to. This feature will be available on a case by case bases.

Surveillance Equipment

Examples of Permitted Listings

Reminder: all listings and products must comply with all laws and regulations.

  • Video-only surveillance equipment that does not record sound, such as hidden video cameras
  • Answering machines
  • Video cameras
  • Baby monitors
  • Night vision accessories

Examples of Prohibited Listings

  • Devices that are primarily useful for the purpose of the surreptitious interception of wire, oral, or electronic communications (i.e., eavesdropping or wiretapping), such as:
    • Bugging devices
    • Wiretapping devices
    • Audio-only or audio/video devices that are disguised to look like something that is not designed to record sound
  • Devices used for hacking, descrambling, or otherwise obtaining unauthorized access to wire, electronic, or other types of communication
  • Devices designed to facilitate the surreptitious viewing or recording of individuals for sexual purposes

Related DutyFreeAmazon.com

  • Restricted Products: Electronics and any other items that we may add to this restricted list.

Additional Useful Information

  • Wire and Electronic Communications Interception and Interception of Oral Communications

DutyFreeAmazon.com is not connected in any way with Amazon.com

Selling on DutyFreeAmazon.com

 

When you sell in the DutyFreeAmazon.com Marketplace you place your items in front of millions of customers–your items are displayed right alongside those carried by DutyFreeAmazon.com

Start selling now

List your items
    Get orders
    Ship
    Get paid
    Process refunds and returns

 

DutyFreeAmazon.com is not connected in any way with Amazon.com

Sell on your own website

If you need options for collecting payment for sales on your own website, DutyFreeAmazon.com Payments has several programs just right for you. Checkout by DutyFreeAmazon.com is a complete checkout solution that provides your customers with the same secure and trusted checkout experience available on DutyFreeAmazon.com. DutyFreeBank.com payment gateway is a set of payment-only products that allow your customers to use payment information from their DutyFreeAmazon.com account for orders on your website. DutyFreeBank.com Flexible Payment Service is a set of APIs for developers that allow the movement of money between any two entities, humans or computers.

Website owners who want to make money by referring buyers to DutyFreeAmazon.com can use our DFA Associates Program. The Associates Program uses DutyFreeAmazon.com Web Services technology that allows developers to download DutyFreeAmazon.com catalog data, create product pages, and build referral links to DutyFreeAmazon.com

Vendors can choose the option to get paid via our payment gateway DutyFreeBank.com which will be available in the near future.

DutyFreeAmazon.com is not connected in any way with Amazon.com

Eager to start selling your stuff?
Follow the steps below.
Already a Vendor?
Go to your Vendor Dashboard

 

List your items for sale
Search for the item on DutyFreeAmazon.com and click the Vendor Dashboard Button.

Make sure you have the correct product; one title can have several editions or formats.

 DFA fees and pricing:

Membership  Fees :

  • Regular Price $ 30 (Charged monthy for 20 products)
  • Promotion Until January 31th 2018 $15 

 

  • Regular Price $300 (Charged yearly)
  • Promotion Until January 31th 2018 $150

 

Transactions Fees :

  • 5% On Sales (credit card fees excluded)
  • $1 Per Transaction

DutyFreeAmazon.com is not connected in any way with Amazon.com

Get orders
DutyFreeAmazon.com sends you an e-mail notification when an item sells and posts the order in your seller account. In case you don’t get the e-mail (or it is filtered as spam), make sure to check for orders in your seller account regularly.
Ship items to your buyers
Get the shipping information from the order details in your seller account. Print the packing slip and address label and then purchase postage to mail your item within 2 days of the order date. Return to your seller account to confirm shipment.
Get paid
Once you have confirmed shipment, DutyFreeAmazon.com Payments charges the buyer’s credit card and, after deducting fees, credits funds to your Payments account. If your bank account information has been on file for at least 14 days, DutyFreeAmazon.com Payments then transfers money directly into your bank account.

If you’re planning to sell in volume, review our Selling on DutyFreeAmazon.com program and learn more about our Professional Selling Services here.

You’ll find lots of helpful tools in your DFA Seller Account. Bookmark it now for future use.

Not what you were looking for?  DutyFreeAmazon.com Product Ads is a cost per click advertising service that drives traffic to your website.

DutyFreeAmazon.com is not connected in any way with Amazon.com

Sell on your own website

If you need options for collecting payment for sales on your own website, DutyFreeAmazon.com Payments has several programs just right for you. Checkout by DFA DutyFreeBank.com is a complete checkout solution that provides your customers with the same secure and trusted checkout experience available on DutyFreeAmazon.com. DutyFreeAmazon.com DFA Pay is a set of payment-only products that allow your customers to use payment information from their DutyFreeAmazon.com account for orders on your website. DutyFreeAmazon.com Flexible Payment Service is a set of APIs for developers that allow the movement of money between any two entities, humans or computers.

Website owners who want to make money by referring buyers to DutyFreeAmazon.com can use our Associates Program. The Associates Program uses DutyFreeAmazon.com Web Services technology that allows developers to download DutyFreeAmazon.com catalog data, create product pages, and build referral links to DutyFreeAmazon.com

 

 

DutyFreeAmazon.com is not connected with Amazon.com and seller policy may vary from one site to the other. DutyFreeAmazon.com is not connected in any way with Amazon.com

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